Consumer Protection Attorneys Commend G L Homes

It’s been months now. The story of the Chinese drywall saga has been in the news it seems, almost weekly. Everyone from investigative reporters to United States Congressman has entered the fray seeking to get some kind of justice for those families that were impacted. Most attempts have been unsuccessful. But there is one lone company that stepped up, without any strings attached, and decided to make the situation right. That company is G L Homes of Florida. And we first told you about them several months ago when it was discovered that they had used the tainted drywall in their homes.

While lawmakers, builders and consumer advocates have been arguing about the long term effects of the drywall, G L Homes has been working hard to replace it in 29 homes. That process is almost complete and the homeowners couldn’t be happier. Many of them are reporting that their homes are even “better than before.” In one house, the homeowner wasn’t too fond of the paint color that the contractor used on the newly installed drywall so G L Homes had it repainted a second time! Clearly, G L Homes is one of those rare builders that believe in going above and beyond to make things right.

As Consumer Protection Attorneys, it is refreshing for us to see a company or organization that does whatever is necessary to right a wrong. Actually, they are doing more than is required. In addition to the drywall, the builder has replaced insulation, electric wiring and copper plumbing. They are also paying the living expenses of the affected homeowners while the repairs are being completed. The result? One report indicated that the owners of homes constructed by other companies are now contacting G L Homes asking if they will replace their tainted drywall for a fee. That’s what happens when a company practices the art of extraordinary customer service!

It’s too bad that this kind of action is the exception and not the rule. Over the years we have seen many companies, far more culpable than G L Homes that try to wiggle their way out of obligations and make excuses for faulty materials and/or substandard performance. From our vantage point, we want to recognize G L Homes for a job well done. Many of their customers will be back in their homes before 2010 commences. What a way to start the New Year.